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Shipment

Please keep in mind that the SOYL designs are made to order so it will take 1 to 3 working days before shipment. If you have an urgent order you can send a message via the contact page.

Standard mail is 2,50 euro for mail within the Benelux, France, Germany and England. This will be with a tracking code. If you would like your package to be insured, you can choose option 2 Registered Mail. You will receive an email with the tracking code.

Worldwide shipment is € 5 for Standard Mail. If you would like your package to be send registered, drop a note via the  contact page.
All orders are shipped by PostNL.  

Average Shipping time:

1 to 2 working days to Netherlands
2 to 5 working days to other European destinations
5 to 12 working days Worldwide

Orders placed from outside EU may be liable for customs duty/import taxes on delivery, this is entirely out of our control, as are any delays in delivery due to customs interventions. Payment of such customs amounts is the responsibility of the person the package is addressed to.

Refunds 

If you are unhappy with your order for any reason please contact us within 14 days of receiving your package. We will do our best to resolve the problem quickly and leave you happy and satisfied.

Note: The item must be returned in perfect and unused condition in its original packaging. Returns or exchanges are not possible for earrings including Ear Cuffs and Ear Cuff Chains due to hygienic reasons.

Alterations are available upon request. Please contact us prior to sending for the return address.